How do I get support?
When onboarding a new RecruitOnline customer, we mention that one of the most important things regarding support is that within your business you should have key people who are the internal "go to" people to initially ask support type questions about RecruitOnline.
There are good reasons to do this first as while your business will have an allocated number of support hours available, it would be best to use them wisely and not on questions that may be easily answered within your business.
We would also suggest that any support tickets/questions are centralised within your business - ie avoid the same question being asked by multiple people in your business.
If you are not able to resolve the question internally then the best way to get support it to use the RecruitOnline Support Ticket System as it is flagged with our help desk and can be monitored and tracked until it is resolved.
To Do this either use;
How Long Should it Take to Resolve a Support Issue?
- The following link gives an overview of our Support Timeframes & Priority
Level 2, 942 David Low Way MARCOOLA QLD 4564
Australian Help Line
+61 7 5370 2066 - Australia
New Zealand Help Line
+64 9 950 8757 - New Zealand