Why is the email unsuccessful option sometimes missing from candidates?

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About Email Unsuccessful Option

When you process a candidate's application from the candidate view you have the option of changing the candidate's screen status and additionally changing the application status to unsuccessful:

  • Do Nothing
    • Has no effect on the application status
  • Email
    • Only appears if the candidate has an email address
    • Sends your company's standard unsuccessful letter
  • Note Only
    • Makes a not but does not send an email
  • Forward To Admin
    • Sends and email the nominated admin email address in your company to ask them to send a hard copy letter. This could be used in your company when the candidate does not have an email address.

Candidate With Email Address

Candidate has email.png

Candidate Without Email Address

Candidate no email.png